FAQ

How to register Vp-store.com?

Please go to "Sign up" page to register to enjoy our service, it is needed for in-game exchange and order and payment verification.

Why my phone number required? Will you call me?

The phone number is needed for the first time purchase verification; we wish your kind understanding that we need to call you to do short voice verification.

Who can I ask for help in the order process?

Any problem, questions, you may ask for help, our customer service specialists are eager to please you any time. You may ask our live chat for an instant help. Also you may visit our Contact us page or send E-mails directly to Sales@Vp-store.com.

What kinds of Discounts does Vp-store.com offer?

Vp-store.com offers Discount Coupons codes to every customer, the codes will be sent to your registered E-mails addressed time by time, the code will be generated randomly at 1% - 10% discounts.

Are there any other payment methods except Paypal?

Paypal is our standard payment method and it is the only method at this moment, we will try to offer different methods for all customers.

After paying, what should I do?

After paying, we suggest you check out your E-mail messages. All the processing information will be sent to your registered E-mail address.

I still have not received my Wigs, any problems happened?

The delivery estimated time is supported by the shipping time, generally speaking, we will send the Wigs the day after you pay. If we have not in stock, we will send messages to your registered E-mail address to arrange.

I am not satisfied the Wigs I received, can you help?

We accept the Return in some conditions, after receiving the returned and undamaged wigs, we will refund your payment. But we will not refund the shipping fees. In all circumstances, if the problem is on our end, we will compensate you.

Cooperation, Merchants, or Link exchange We are not Titan, we also need cooperation, teamwork and link exchanges. Anyone who want to be our partners, please don't hesitate to contact us.